We hope you are thrilled with your online purchase. If you're not completely satisfied, we’ll gladly offer you a refund or exchange for most of our merchandise.
Refunds/Exchanges
- Refund or exchange for most of our merchandise within 30 days from receipt of product(s).
- Product(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- Include receipt or proof of purchase.
- To start a return: you can contact us via email at support@shopsprig.com.
- We will provide instructions on how and where to send your package.
- Products sent back to us without first requesting a return will not be accepted.
- Return shipping is the customer’s responsibility unless Damaged/Wrong Product.
- You can always contact us for any return question via email at support@shopsprig.com.
Refunds
- Refunds are made to the original method of payment less the original shipping fee and return shipping fee.
- Taxes charged are refunded in accordance with state and local laws.
- Shipping fees are non-refundable unless the product received is damaged, defective, or incorrect.
- Returns that arrive with postage due will be returned to the sender.
- Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages/Wrong Products
- Please inspect your order upon receipt and notify us within 15 days if the product is defective, damaged OR if you receive the wrong product.
- To start a return for Damaged/Wrong Product you can contact us via email at support@shopsprig.com.
- We will provide instructions on how and where to send your package.
- Products sent back to us without first requesting a return will not be accepted.
Exchanges
The fastest way to ensure you get what you want is to return the product you have, and once the return is accepted, make a separate purchase for the new products.
Exceptions / Non-returnable Items
Certain types of products cannot be returned, which include:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized products)
- Personal care goods (such as beauty products)
- We also do not accept returns for hazardous materials, flammable liquids, or gasses.
- Sale products
- Gift cards
Please get in touch via email at support@shopsprig.com if you have questions or concerns about your specific product.